ZG
ZELDA G
1 reviews | Active since Oct 2012
31 Aug 2021, 12:39
worse service ever
this company service is poor and they want to charge you for installation when the line was already installed through vumatel. they dont get back to you on queries and they just want to invoice you. now i have app**** for another network to provide us wifi and they dont want to release the line. they want money but when it comes to cancelling the service they want to charge for the line installation and the router. the router they did not install we had to install it our selves and had to battle to get the connection going. they just delivered the router. now they want to charge me for the router and the installation when the installation was for free. so be careful when you sign with supersonic they say free installation but when you cancel they charge you for it. they are a subsidary of MTN.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
31 Aug 2021, 13:13 Good day Zelda.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply31 Aug 2021, 13:13
Official
Good day Zelda.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
ZG
ZELDA G's updateReviewer Update
31 Aug 2021, 13:20HI Nonhlanhla
this is what they said for the whole week already and my services ends tonight and then i wont have any wifi in my house. the new service provider did request the line from you guys and it was told that they dont know anything about it. i am very frustrated and hope this whole account will be settled and the line given to the new service provider urgently. i will take this matter further if i dont get any response on this. the line was not installed by you and you did not do any installation by us you only delivered the router. i will return the router to your offices. kindly get back to me asap.
thank you
this is what they said for the whole week already and my services ends tonight and then i wont have any wifi in my house. the new service provider did request the line from you guys and it was told that they dont know anything about it. i am very frustrated and hope this whole account will be settled and the line given to the new service provider urgently. i will take this matter further if i dont get any response on this. the line was not installed by you and you did not do any installation by us you only delivered the router. i will return the router to your offices. kindly get back to me asap.
thank you
ZG
ZELDA G's update31 Aug 2021, 13:20
Reviewer Update
HI Nonhlanhla
this is what they said for the whole week already and my services ends tonight and then i wont have any wifi in my house. the new service provider did request the line from you guys and it was told that they dont know anything about it. i am very frustrated and hope this whole account will be settled and the line given to the new service provider urgently. i will take this matter further if i dont get any response on this. the line was not installed by you and you did not do any installation by us you only delivered the router. i will return the router to your offices. kindly get back to me asap.
thank you
this is what they said for the whole week already and my services ends tonight and then i wont have any wifi in my house. the new service provider did request the line from you guys and it was told that they dont know anything about it. i am very frustrated and hope this whole account will be settled and the line given to the new service provider urgently. i will take this matter further if i dont get any response on this. the line was not installed by you and you did not do any installation by us you only delivered the router. i will return the router to your offices. kindly get back to me asap.
thank you
ZG
ZELDA G's updateReviewer Update
31 Aug 2021, 14:05i am not paying anything until this account is sorted. i phoned last week to query the bill and have had no further feedback on this. i will only pay the monthly fee that is due. nothing else. you did not do any installation at my house and we had to do the installation our selves. so i will charge you the amount for the installation.
this is typical. no reply on any of my questions. but you want your money. please release all lines back to vumatel, before i will make a payment. if this doesnt happen i will take it even further and i will put this publically.
this is the worsed service from any provider ever.
this is typical. no reply on any of my questions. but you want your money. please release all lines back to vumatel, before i will make a payment. if this doesnt happen i will take it even further and i will put this publically.
this is the worsed service from any provider ever.
ZG
ZELDA G's update31 Aug 2021, 14:05
Reviewer Update
i am not paying anything until this account is sorted. i phoned last week to query the bill and have had no further feedback on this. i will only pay the monthly fee that is due. nothing else. you did not do any installation at my house and we had to do the installation our selves. so i will charge you the amount for the installation.
this is typical. no reply on any of my questions. but you want your money. please release all lines back to vumatel, before i will make a payment. if this doesnt happen i will take it even further and i will put this publically.
this is the worsed service from any provider ever.
this is typical. no reply on any of my questions. but you want your money. please release all lines back to vumatel, before i will make a payment. if this doesnt happen i will take it even further and i will put this publically.
this is the worsed service from any provider ever.
ZG
ZELDA G's updateReviewer Update
31 Aug 2021, 15:32when will this happen. this will probably take another month. and i will be sitting without any wifi in my home. so what now. you privately reply so no one else will see the poor service you are supplying. please release the line back to vumatel so that we can get fibre.
ZG
ZELDA G's update31 Aug 2021, 15:32
Reviewer Update
when will this happen. this will probably take another month. and i will be sitting without any wifi in my home. so what now. you privately reply so no one else will see the poor service you are supplying. please release the line back to vumatel so that we can get fibre.
ZG
ZELDA G's updateReviewer Update
31 Aug 2021, 16:37thanks a lot. now i am with out fibre from tomorrow. due too poor customer service and supersonic is doing sweet bogerol about it. i really dont know why i ever went with them.
poor service.
poor service.
ZG
ZELDA G's update31 Aug 2021, 16:37
Reviewer Update
thanks a lot. now i am with out fibre from tomorrow. due too poor customer service and supersonic is doing sweet bogerol about it. i really dont know why i ever went with them.
poor service.
poor service.