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CJ
Charlene J

1 reviews | Active since Sept 2020

21 Jul 2022, 20:36

Worse service ever!!!!!

I have requested assistance termination of service, sent email dated the 12th and a follow-up email the 19 th July. I receive automated responses on both, no agent/consultant has contacted me to advise the process, I need to know when will the official date be of termination, I have an account due etc. I can say I am relieved this service is comming to an end and I would not recommend Supersonic to anyone.

0
Replies (12)
Supersonic
Supersonic 's reply21 Jul 2022, 21:28
Official
Good day, thank you for reaching out to Supersonic, I apologize for the inconvenience caused in this regard. please allow me a moment to access your account.
Supersonic
Supersonic 's reply21 Jul 2022, 21:57
Official
Please advise if you have tried to cancel via the via .
Supersonic
Supersonic 's reply21 Jul 2022, 21:58
Official
I have sent your query to our cancellation dept regarding your cancellation request.
Supersonic
Supersonic 's reply21 Jul 2022, 22:00
Official
Please advise if you have tried to cancel via the portal
CJ
Charlene J's update21 Jul 2022, 22:07
Reviewer Update
***

I sent an email to a manager called, Heather ans to the agent who was busy on my account and
I was advised by an agent/ consultant in the accounts department to sent my service termination to cancellarions department.
Supersonic
Supersonic 's reply22 Jul 2022, 13:25
Official
Good day ,hope all is well .i will ask Heather if she has received an email that you sent .
Supersonic
Supersonic 's reply22 Jul 2022, 13:47
Official
Thank you for your patience, I have sent a message to Heather, awaiting for response.
Supersonic
Supersonic 's reply22 Jul 2022, 15:57
Official
As soon as they respond will revert back to you.
Supersonic
Supersonic 's reply22 Jul 2022, 15:57
Official
Thank you .
CJ
Charlene J's update23 Jul 2022, 01:54
Reviewer Update
Sent from my Galaxy

-------- Original message --------

From: Charlene Jacobs <***>

Date: 2022/07/12 16:13 (GMT+02:00)

To: ***

Subject: Service cancellation



Hi Heather


Trust you are good.


I would like to set my cancellation of service in motion. I have stayed with Supersonic as my interaction with you and an amazing consultant made me wanting this to work with Supersonic but after receiving my last comms I have decided this decision has been pending.


I have attached my letter, please advise who will contact me so I know what and when the final will be.


Kind regards

Charlene



Sent from my Galaxy


CJ
Charlene J's update23 Jul 2022, 01:56
Reviewer Update
I would lile to bring this matter a close and move on.
CJ
Charlene J's update28 Jul 2022, 15:38
Reviewer Update
-------- Original message --------From: Charlene Jacobs <***> Date: 2022/07/28 15:34 (GMT+02:00) To: Supersonic Cancellations <***> Subject: RE: Automatic reply: Automatic reply: Service terminate SS***
Can you confirm my service will be termimated dated 31 July 2022.

I would like to close this chapter.





Sent from my Galaxy