Worse ISP provider

I requested fibre to home activation from supersonic with a new installation as my old installation on line 2 was removed by vumatel technicians, this was made from the start, i aid the activation on a month to month fee, because it took me almost a month to get activation I cancelled the order. Order was cancelled and I requested my refund since I did not use there service. Short story long and its been 2 months and have not received any refund. I keep on getting send an email and I fo from Facebook telling me it was escalated, ticket forefund send to vumareach/tell and they must refund. When I manage to get hold of vumareach or tell they told me supersonic must pay me the refund..I have send them emails daily and get a reply that the case is closed as vumareach must refund me. Will highly recommend not to use supersonic as isp as they have the worse customer service and telephone waiting time. They just want yre money and then don't care about the customer at all..