Worse customer service EVER

This has been the worse experience ever received. Their customer service is non existent. No consultant wants to ever call you, they prefer to chat to you on Facebook. I received their router with sim and it was incorrectly activated on their end. They promised to have it sorted or get someone to call me to assist within 4- 8 hours. This was on 27 July 2021 noone has bothered to call me. I had to then call 6 days later and all I got was reboot reset. I requested that someone call me to assist and still nothing. I have sent an email for cancellation and still not received a response from them.

This is the worst company to take a contract from even RAIN is better than they are.

All I want is my refund and they can come and collect their Router.