Wor

I called on the 18th of March and spoke to a rebecca to query why my data was not carried over and she said in 48 Hrs, I will have an answer I called today on the 22 March to follow up since i have not recieved anyfeedback from Rebecca and i spoke to the the tech department who put me through to Banele who said that she will send the query to her manager and her manager would then send the query to the relevant department, When I asked Banele which department is this query being sent to she said the relevant department

So as a customer Im just waiting yet again for a "relevant department" that cannot be made known to the customer Banele put me back in the techy queue without assisting me

Does supersonic not try to help the customers on first call so ( FCR), why are the agents transferring the customers back into the queue, such call avoidance, worst customer service incompetency all round