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Tom R
1 reviews | Active since Sept 2021
14 Sept 2021, 10:36
Won't release my line
Supersonic has been absolutely dreadful in not releasing my Vumatel fibre line. I am not a customer with them as the previous tenant had the line with them. It has been cancelled however they're unwilling to release it to my ISP - Afrihost,
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
14 Sept 2021, 10:45Good day Tom R
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
Supersonic 's reply14 Sept 2021, 10:45
Official
Good day Tom R
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
Thank you for reaching out to Supersonic, I apologise for the inconvenience caused, please note that i am looking into your query and will provide you with feedback shortly.
Regards
SN
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Tom R's updateReviewer Update
16 Sept 2021, 08:38Hi SN, just following up?
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Tom R's update16 Sept 2021, 08:38
Reviewer Update
Hi SN, just following up?
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Tom R's updateReviewer Update
21 Sept 2021, 08:32Just a public update:
Supersonic offered to try help but after about a day they just dropped off and presumably gave up. It's shocking how much I've had to push them to try to do their actual job. If you are someone with a similar issue, I would suggest logging a mediation request with the ISPA - which is what I've done now.
Supersonic offered to try help but after about a day they just dropped off and presumably gave up. It's shocking how much I've had to push them to try to do their actual job. If you are someone with a similar issue, I would suggest logging a mediation request with the ISPA - which is what I've done now.
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Tom R's update21 Sept 2021, 08:32
Reviewer Update
Just a public update:
Supersonic offered to try help but after about a day they just dropped off and presumably gave up. It's shocking how much I've had to push them to try to do their actual job. If you are someone with a similar issue, I would suggest logging a mediation request with the ISPA - which is what I've done now.
Supersonic offered to try help but after about a day they just dropped off and presumably gave up. It's shocking how much I've had to push them to try to do their actual job. If you are someone with a similar issue, I would suggest logging a mediation request with the ISPA - which is what I've done now.