CZ
Catherine Z
1 reviews | Active since May 2021
05 May 2021, 20:49
Won't even cancel their invoices billed on their staff's error
They double billed my account on LTE product which l don't even have and now they keep going roubd and round in terls of giving feedback and cancelling the two inaccurate invoices. Now l must suffer as a customer for their *********** staff.. If only they could replay the recordings of my phone calls, they wil' find out that all their agents kept confirming that l no lonher have an LTE product, but wbo cares to check? I'd stay away if l were anyone else. Supersonic will rip you off with double invoicing eventually.
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Replies (1)Supersonic 's replyOfficial
06 May 2021, 08:47Good morning Catherine Z.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frurstration caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frurstration caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Supersonic 's reply06 May 2021, 08:47
Official
Good morning Catherine Z.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frurstration caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frurstration caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
