Without proper Internet in the lockdown.

Their customer care via whatsapp is pathetic. I have requested an upgrade of data cap during March, and it was not done. Now I'm trying to top-up without a credit card, and is reliant on their pathetic whatsapp customer service to get it done. Proof of payment(top-up) was sent on 14/04/20 and confirmation of receipt was provided by them - no data yet! Being in lockdown with 3 students (online classes)without a reliable internet service is inexcusable! They now promised an upgrade from 01/05/2020, which will be too late.. Can't wait for the lockdown to end to change service provider.