Wish I could give you a 0 star rating

I wish I could give you a 0 star rating...

I signed up in December 2020, but before I signed up I called the very helpful customer service team a few times. They confirmed to me that they will move my CPE or as they call it ONT box in the house. Fast track 2 months, I'm connect but their tune has changed now they want to milk me for all most R2000. Looking at the ratings for SuperSonic I can not believe I signed up with this excuse of a business.

I have on a recorded call as proof that they will move the box free of charge, because I will be a SuperSonic client, I even confirmed this on a second call and they just went back on their word.

The after sales is so pathetic that I needed to connect with a project manager on LinkedIn because Sphiwe Nzima cannot respond to an email, the HOD of Customer Service does not even exists. Who ever runs the CS team within SuperSonic should go back to primary school.

People STAY AWAY from SuperSonic, after they changed their tune they first wanted to charge me R750 to move the box, without knowing how far I want to move it, then after me sending them the call recording on where they(SUPERSONIC) agreed to move the box free of charge they upped the cost to R1750. How stupid is this, not even knowing how far I need to move it they just quoted me more than double. USELESS

The sad thing is that they mislead me, as a member of the public(before I signed up) with nice stories, and now that I'm stuck in a 2y ear contract they not even responding to my emails. I'm stuck in the contract and cannot get out of it because if I do try they will hit you with penaltyafter penalty, just taking more and more of our hard earned money.

I've already reached out to the ombuds man and hopefully he can get them to respond to emails(not holding thumbs)

Calvin Collet should dismiss Sphiwe Nzima and then rather resign as I believe your employees are a mirror reflection of you as the leader of the business.

Before I go, if you reading this, and you work for SuperSonic or form part of the no functional useless SuperSonic social media team please, please do not respond with you copy and paste bull message that I should send another email to a email address that no one will read or respond from.