MM
Muhammad M
1 reviews | Active since Nov 2019
05 Nov 2019, 10:19
Will not recommend
Pathetic service, decided to sign up with them because CellC is cancelling thier fixed lte service... My current service provider later informed me that they are switching to MTN, so I cancelled my application with Supersonic before receiving any services from them... (ie: I received zero hardware or services from them)... I got a message back saying that my application was successfully cancelled, however at the end of the month R772 was debited off my Account, and since I've been trying to get hold of them, to no avail
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
05 Nov 2019, 15:42Hello Muhammad,
Apologies for this inconvenience. Please note that your issue has been escalated and an agent will be in touch shortly to ensure swift resolution.
Warm regards,
The Supersonic Team
Apologies for this inconvenience. Please note that your issue has been escalated and an agent will be in touch shortly to ensure swift resolution.
Warm regards,
The Supersonic Team
Supersonic 's reply05 Nov 2019, 15:42
Official
Hello Muhammad,
Apologies for this inconvenience. Please note that your issue has been escalated and an agent will be in touch shortly to ensure swift resolution.
Warm regards,
The Supersonic Team
Apologies for this inconvenience. Please note that your issue has been escalated and an agent will be in touch shortly to ensure swift resolution.
Warm regards,
The Supersonic Team
MM
Muhammad M's updateReviewer Update
05 Nov 2019, 16:16Hi
I eagerly await for my issue to be finally resolved
Regards
Muhammad
I eagerly await for my issue to be finally resolved
Regards
Muhammad
MM
Muhammad M's update05 Nov 2019, 16:16
Reviewer Update
Hi
I eagerly await for my issue to be finally resolved
Regards
Muhammad
I eagerly await for my issue to be finally resolved
Regards
Muhammad
MM
Muhammad M's updateReviewer Update
06 Nov 2019, 09:31Still no contact has been made to resolve the issue
MM
Muhammad M's update06 Nov 2019, 09:31
Reviewer Update
Still no contact has been made to resolve the issue
Supersonic 's replyOfficial
06 Nov 2019, 15:55Apologies once again Muhammed, our team will be in touch shortly.
Regards,
The Supersonic Team
Regards,
The Supersonic Team
Supersonic 's reply06 Nov 2019, 15:55
Official
Apologies once again Muhammed, our team will be in touch shortly.
Regards,
The Supersonic Team
Regards,
The Supersonic Team
MM
Muhammad M's updateReviewer Update
07 Nov 2019, 16:05Yesterday I was promised, contact and resolution by this afternoon, even after sending follow up messages, no contact has been made and no definite resolution has been met... Disappointment after disappointment
MM
Muhammad M's update07 Nov 2019, 16:05
Reviewer Update
Yesterday I was promised, contact and resolution by this afternoon, even after sending follow up messages, no contact has been made and no definite resolution has been met... Disappointment after disappointment
Supersonic 's replyOfficial
07 Nov 2019, 16:10Hello Muhammad, please accept my sincere apologies for this. I have further escalated and you will be contacted within the hour.
Once again I am sorry.
Warm regards,
The Supersonic Team
Once again I am sorry.
Warm regards,
The Supersonic Team
Supersonic 's reply07 Nov 2019, 16:10
Official
Hello Muhammad, please accept my sincere apologies for this. I have further escalated and you will be contacted within the hour.
Once again I am sorry.
Warm regards,
The Supersonic Team
Once again I am sorry.
Warm regards,
The Supersonic Team
MM
Muhammad M's updateReviewer Update
08 Nov 2019, 14:49Was promised yesterday to receive a call first thing in the morning to resolve the issue, it's now 2:48pm, still no contact has been made even after I sent a follow up message on their helpline... The title of this review stands.
MM
Muhammad M's update08 Nov 2019, 14:49
Reviewer Update
Was promised yesterday to receive a call first thing in the morning to resolve the issue, it's now 2:48pm, still no contact has been made even after I sent a follow up message on their helpline... The title of this review stands.