WiFi still down and no follow ups

Item: Supersonic
Rating: 1

So I’m in IT and work from home hence then I installed the uncapped wifi from Supersonic.

We reported the issue with the WiFi being down in the am’s of the morning as I type it’s the pm’s and still no internet.

I’ve made numerous calls today and let alone wasn’t able to work today mind you I pay R1200 every month!!

Helpful (0)

Replies (6)

Supersonic 's replyOfficial

15 Nov 2020, 18:04

Good day Akhona M

I sincerely apologise for the inconvenience.
I will escalate your query to our technical team, so it can be resolved.

Kind Regards
Sandra

Supersonic 's reply15 Nov 2020, 18:04

Official

Good day Akhona M

I sincerely apologise for the inconvenience.
I will escalate your query to our technical team, so it can be resolved.

Kind Regards
Sandra

's updateReviewer Update

15 Nov 2020, 18:08

S***

's update15 Nov 2020, 18:08

Reviewer Update

S***

's updateReviewer Update

15 Nov 2020, 18:10

Let me spare you the hustle

Here is the supersonic reference number you people gave me in the morning

CAS-285531-t9t4w6

Here is the metro fiber reference number aswel

59308

's update15 Nov 2020, 18:10

Reviewer Update

Let me spare you the hustle

Here is the supersonic reference number you people gave me in the morning

CAS-285531-t9t4w6

Here is the metro fiber reference number aswel

59308

Supersonic 's replyOfficial

15 Nov 2020, 18:59

Thank you, your query has been escalated to Support Engineering team, I have made request for them to contact you once resolved.

Supersonic 's reply15 Nov 2020, 18:59

Official

Thank you, your query has been escalated to Support Engineering team, I have made request for them to contact you once resolved.

's updateReviewer Update

15 Nov 2020, 19:01

Same response since in the morning literally lost a days work, so tomorrow I won’t work too dear Supersonic? But without fail you will debit your R1200 month end

's update15 Nov 2020, 19:01

Reviewer Update

Same response since in the morning literally lost a days work, so tomorrow I won’t work too dear Supersonic? But without fail you will debit your R1200 month end

's updateReviewer Update

17 Nov 2020, 07:50

Day 3 still not internet numerous phone calls I made yesterday but same response!
Technicians will get back to you...

Is this really acceptable!!!!

's update17 Nov 2020, 07:50

Reviewer Update

Day 3 still not internet numerous phone calls I made yesterday but same response!
Technicians will get back to you...

Is this really acceptable!!!!