Wifi offline

Im having the worst experience with Supersonic I have been trying to get hold of them but when i do they either just transfer me to the next department ot say they gonna help me but dont. Since i first started with supersonic i have been getting ongoing problems with the client portal where you purchase a voucher last month when i finally got my voucher also after weeks being without wifi i asked them to switch it over to recurring no one answers me on whatsapp so then eventually this month when my voucher expired i had to contact them again cause the client portal still wasnt fixed and i was trying to avoid having to struggle thats why I tried switching to recurring in the first place then again like every other month its been a struggle. Thursday eventually they sent me a link but the amount was wrong so I questioned it and they then told me friday its right because of pro rated which i still dont understand i wasnt explained why i am paying more. Im phoning everyday since last week and even after i paid its still off i was told last night its active on their side but they cant seem to figure out why its off on my side i need you guys to sort me out properly and tell me why my wifi is not working im getting sick and tired of having to phone everyday im running out of patience and airtime i cant phone everyday. It takes 30 minutes to even get hold of you guys on the phone imagine having to phone everyday this is costing me money and you are wasting it