CB
Chan B
1 reviews | Active since Mar 2015
06 Dec 2021, 10:07
WIFI not working and issue not getting resolved
My Wifi has been out since Friday, I have made over 50 calls using my airtime to get supersonic to resolve the issue. I was unable to work since then and this is the third day and still the issue has not been resolved. Absolutely ridiculous service. To date they still have not sent anyone out to resolve, even though they cannot fix it remotely.
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Replies (2)
Supersonic 's replyOfficial
06 Dec 2021, 11:36 Good day Chan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are having issues with your connection. Kindly be advised that I will be looking into this query on your behalf.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are having issues with your connection. Kindly be advised that I will be looking into this query on your behalf.
Kind regards,
Nonhlanhla
Supersonic 's reply06 Dec 2021, 11:36
Official
Good day Chan.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are having issues with your connection. Kindly be advised that I will be looking into this query on your behalf.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are having issues with your connection. Kindly be advised that I will be looking into this query on your behalf.
Kind regards,
Nonhlanhla
CB
Chan B's updateReviewer Update
07 Dec 2021, 08:59HI, This still has not been resolved and I am still without wifi. Please cancel this immediately and reimburse me for the days that the wifi was off. Do not debit a cent from my account. I am not paying supersonic for a service that it is not rendering.If this is not cancelled and if supersonic debits anything from my account, I will go to the regulator.
CB
Chan B's update07 Dec 2021, 08:59
Reviewer Update
HI, This still has not been resolved and I am still without wifi. Please cancel this immediately and reimburse me for the days that the wifi was off. Do not debit a cent from my account. I am not paying supersonic for a service that it is not rendering.If this is not cancelled and if supersonic debits anything from my account, I will go to the regulator.