Wifi disconnected

Your company has been looking at the same problem for months. I don't need you to look into it.. I need you to fix the problem immediately.. Its not a network or tower or signal problem, it is your system that is disconnecting the service to your customers

I am capped at 100GB data, I had. A roll over of 67GB,so my total for the month of August was 167GB,your system now shows a minus into data, how is that even possible, if it's capped at 100, my balance this morning was +50GB, now it shows -17GB, why does it not reflect for the night data then, your system is ***********, I have had the same problem every month, I was on a call for almost 4 hours now, and was told everyone's account is reflecting a minus, so please get the correct info before you make assumptions of my data being used or capped

The service was reconnected yesterday after 5pm,but this happens at the end of every month, can your systems not be reset to eradicate this happening every month, I spent close to 4 hours call time trying to get the problem sorted with your call center agents, and they didn't know how to, just saying I was out of data, which was not the problem.. I need clarification on why this happens, and I am not the only customer with the same complaint, and I need to know what solution yourll have in place for the end of this month, when the same problem occurs again.. Apologies doesn't fix the problem, when I as the customer have proof of payment monthly, and proof that I still available data, when supersonic as the service provider fails to live up to what is being paid for, and has no resolution, even though I have logged this query for months now.. An apology does not cut it.. I should be exempted from a month's payment or atleast credited with extra data as a proper apology.. The amount of money I have spent holding on the line for your call center has already cost me R500 and over