Why pay for a service you CAN'T use

The star rating is -1 not just 1.

I haven't had internet for 17 days straight that I know of since I've been on holiday. I phoned Supersonic almost everyday. I made 16 phonecalls thusfar to get my wifi on. No one knows what to tell me. Some say a technician will come out (I'm still waiting). I pay my account on time every month. No hassel for them to get their money but when I want a service which I pay for, no one can help. Now they even use looting as a ridiculous excuse to not help me. How is this company still standing? I have been with them for 2years.

I had to buy data on my own account of R525 which is almost as much as my monthly account at supersonic. And then I have 17days with no internet. I expect a refund of 17days plus the R525 I had to buy on my account to use the net when I were to use my Supersonic wifi.

When will I receive this money? And when will you come get you router? I am done with this poor service delivery!