Why do you treat your customers so bad

Hi,

I have been trying to cancel my subscription or put it on hold sonce the beginning of June.

I contacted you on Twitter and it took three days for you to respond only to give me an email address to send it through. I have then sent my request by email a week ago and have not heard back since.

I pay in advance. I want to suspend my membership for a few months. My finances have temporarily changed and will be back to normal by the end of the year.

Durinf this time, I require no internet connection and will resume my membership later.

Why haven't I been assisted?