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Rita A
1 reviews | Active since May 2022
02 Aug 2022, 10:52
Why am I paying more???
I am paying R995 for 50/50 fibre line with supersonic. When I check the supersonic website the same package is R895! When I queried this I was told Supersonic is busy upgrading but in the meantime I have to pay the more expensive rate!! I got annoyed and sent a cancellation request 2 weeks ago and still waiting for someone to contact me!!!! Not impressed!!
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Replies (6)RA
Rita A's updateReviewer Update
02 Aug 2022, 10:57and to make it even worse ...Afrihost is charging R729 for 50/50 fibre!! this is not on Supersonic!!
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Rita A's update02 Aug 2022, 10:57
Reviewer Update
and to make it even worse ...Afrihost is charging R729 for 50/50 fibre!! this is not on Supersonic!!
Supersonic 's replyOfficial
02 Aug 2022, 20:09Good Day Rita
Thank you for contacting us
We would like to sincerely apologize for the delay and frustration caused in this matter. I will be investigating this matter and get someone form our retentions to give you a call tomorrow.
Regards
Supersonic J
Thank you for contacting us
We would like to sincerely apologize for the delay and frustration caused in this matter. I will be investigating this matter and get someone form our retentions to give you a call tomorrow.
Regards
Supersonic J
Supersonic 's reply02 Aug 2022, 20:09
Official
Good Day Rita
Thank you for contacting us
We would like to sincerely apologize for the delay and frustration caused in this matter. I will be investigating this matter and get someone form our retentions to give you a call tomorrow.
Regards
Supersonic J
Thank you for contacting us
We would like to sincerely apologize for the delay and frustration caused in this matter. I will be investigating this matter and get someone form our retentions to give you a call tomorrow.
Regards
Supersonic J
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Rita A's updateReviewer Update
05 Aug 2022, 19:54Still waiting for somone to contact me ......
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Rita A's update05 Aug 2022, 19:54
Reviewer Update
Still waiting for somone to contact me ......
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Rita A's updateReviewer Update
08 Aug 2022, 11:47My fibre wasn't working this morning. I foned contact centre and they managed to get it up and running but the line was very slow. Now I get told that the router that I have is no longer supported for fibre!! they want to send me a new router ... but what about the cancellation that I sent 3 weeks ago?? once again when I queried why I am paying more I was told lines were upgraded and mine hasnt been done yet. Shouldnt Supersonic be looking after the customers that they already have??? seriously???!!!
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Rita A's update08 Aug 2022, 11:47
Reviewer Update
My fibre wasn't working this morning. I foned contact centre and they managed to get it up and running but the line was very slow. Now I get told that the router that I have is no longer supported for fibre!! they want to send me a new router ... but what about the cancellation that I sent 3 weeks ago?? once again when I queried why I am paying more I was told lines were upgraded and mine hasnt been done yet. Shouldnt Supersonic be looking after the customers that they already have??? seriously???!!!
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Rita A's updateReviewer Update
08 Aug 2022, 11:48they then tried to put me thru to cancellation department and I was cut off!!
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Rita A's update08 Aug 2022, 11:48
Reviewer Update
they then tried to put me thru to cancellation department and I was cut off!!
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Rita A's updateReviewer Update
12 Aug 2022, 09:19Any feedback Supersonic??? Had absolutely no feedback whatsoever since 2nd August
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Rita A's update12 Aug 2022, 09:19
Reviewer Update
Any feedback Supersonic??? Had absolutely no feedback whatsoever since 2nd August