Why am I not surprised....

Supersonic has to be the one company with SOME (not all) of the most *********** individuals I’ve dealt with.

Notice for cancellation was sent on 2021-09-18 requesting their service be terminated at midnight of 2021-11-13. This was to honour the one calendar months’ notice period served for the month of October 2021 as well as to see out the rest of my 24-month contract and not be liable for any clawback fees.

Prior to the notice for cancellation being sent, I had on several occasions contacted Supersonic to determine the exact date my contract is due to expire. This however was a fruitless exercise as the agents I had spoken to could not confirm the date and conflicting answers had been provided from the several agents I had spoken to.

Contact was made with me concerning the cancellation, at which point I confirmed the pro-rata amount I calculated is correct as well as correcting an issue with regard to the cancellation date. The pro-rata amount I calculated for my last payment as well as the correction of the cancellation date was acknowledged by the Supersonic agent that had contacted me. A call recording can be provided to prove this. I only calculated the pro-rata amount due to the conflicting answers given from the prior contact made.

As of 2021-11-11, my internet service has been down, only to determine that the service has been suspended. I’ve spoken to Happiness Makhubela concerning this and was left extremely frustrated with her lack of professionalism in dealing with the matter and handling the call. Apparently, Happiness is working on resolving the matter as per communication from contact made via Facebook.

In a nutshell. I’ve paid for service until a specific date and the service has been terminated prior to the confirmed cancellation date.

Will the service be re-activated and if so, will the cancellation date be moved forward for the remaining days that no service was provided? If not, when can I expect the difference of the pro-rata payment to be refunded?