AW
Adel W
1 reviews | Active since Jun 2020
24 Jun 2020, 13:37
Why am I being held hostage by Supersonic???????????
Why am I being held hostage by Supersonic. I gave notice as per your terms and conditions to cancel my contract. My line was disconnected by you on the 20th, but not released in order for my new service provider to do their installation. Today is day 3 without wifi and I am working from home. Can someone please release my line with immediate effect... not tomorrow... NOW!!!! This is the most pathetic company I have ever dealt with. Please go and look at your fb page, and google reviews... catch a wake up or please close your doors and save hundreds of consumers the agony of your so called superstar service.
Helpful (0)
Replies (14)0
Replies (14)
Supersonic 's replyOfficial
24 Jun 2020, 14:46 Hello Adel,
Apologies for the inconvenience that you have suffered. I have escalated your complaint to the connectivity manager and will revert with feedback as soon as possible.
Regards,
Sandra
Apologies for the inconvenience that you have suffered. I have escalated your complaint to the connectivity manager and will revert with feedback as soon as possible.
Regards,
Sandra
Supersonic 's reply24 Jun 2020, 14:46
Official
Hello Adel,
Apologies for the inconvenience that you have suffered. I have escalated your complaint to the connectivity manager and will revert with feedback as soon as possible.
Regards,
Sandra
Apologies for the inconvenience that you have suffered. I have escalated your complaint to the connectivity manager and will revert with feedback as soon as possible.
Regards,
Sandra
AW
Adel W's updateReviewer Update
25 Jun 2020, 09:02Hi Sandra,
This was the feedback I have received from:
Your call center agent on Monday - 22/06
Your cancellations department on Wednesday 24/06
Your fb page on Wednesday 24/06
A person by the name of Max said on Monday that they have given it to the Project Management team... today is Thursday????? Are they all on a team building with our money? Cause they are definitely not working???
And now from you...
I have been promised emails, phone calls and feedback for a week now.
Nobody bothers to pick up a phone and talk to me...
Please understand why I might not believe you ....
Can I please have the connectivity managers name and contact details... or is he/she also on the same team building?
This was the feedback I have received from:
Your call center agent on Monday - 22/06
Your cancellations department on Wednesday 24/06
Your fb page on Wednesday 24/06
A person by the name of Max said on Monday that they have given it to the Project Management team... today is Thursday????? Are they all on a team building with our money? Cause they are definitely not working???
And now from you...
I have been promised emails, phone calls and feedback for a week now.
Nobody bothers to pick up a phone and talk to me...
Please understand why I might not believe you ....
Can I please have the connectivity managers name and contact details... or is he/she also on the same team building?
AW
Adel W's update25 Jun 2020, 09:02
Reviewer Update
Hi Sandra,
This was the feedback I have received from:
Your call center agent on Monday - 22/06
Your cancellations department on Wednesday 24/06
Your fb page on Wednesday 24/06
A person by the name of Max said on Monday that they have given it to the Project Management team... today is Thursday????? Are they all on a team building with our money? Cause they are definitely not working???
And now from you...
I have been promised emails, phone calls and feedback for a week now.
Nobody bothers to pick up a phone and talk to me...
Please understand why I might not believe you ....
Can I please have the connectivity managers name and contact details... or is he/she also on the same team building?
This was the feedback I have received from:
Your call center agent on Monday - 22/06
Your cancellations department on Wednesday 24/06
Your fb page on Wednesday 24/06
A person by the name of Max said on Monday that they have given it to the Project Management team... today is Thursday????? Are they all on a team building with our money? Cause they are definitely not working???
And now from you...
I have been promised emails, phone calls and feedback for a week now.
Nobody bothers to pick up a phone and talk to me...
Please understand why I might not believe you ....
Can I please have the connectivity managers name and contact details... or is he/she also on the same team building?
Supersonic 's replyOfficial
25 Jun 2020, 12:36Hello Adel,
I have confirmed that your line was released yesterday and a confirmation was sent to you by frogfoot.
Regards,
Sandra
I have confirmed that your line was released yesterday and a confirmation was sent to you by frogfoot.
Regards,
Sandra
Supersonic 's reply25 Jun 2020, 12:36
Official
Hello Adel,
I have confirmed that your line was released yesterday and a confirmation was sent to you by frogfoot.
Regards,
Sandra
I have confirmed that your line was released yesterday and a confirmation was sent to you by frogfoot.
Regards,
Sandra
AW
Adel W's updateReviewer Update
25 Jun 2020, 12:39Hi Sandra,
I have not received this email. I will now confirm with my new ISP... and I will let you know.
I hope that I am not wasting my time.
I have not received this email. I will now confirm with my new ISP... and I will let you know.
I hope that I am not wasting my time.
AW
Adel W's update25 Jun 2020, 12:39
Reviewer Update
Hi Sandra,
I have not received this email. I will now confirm with my new ISP... and I will let you know.
I hope that I am not wasting my time.
I have not received this email. I will now confirm with my new ISP... and I will let you know.
I hope that I am not wasting my time.
AW
Adel W's updateReviewer Update
26 Jun 2020, 15:44Hi Sandra,
You guys are such *****!!!!!
I just spoke to frogfoot and they know nothing about your request to release the line. They have not received any communication from you. I think it is time to go to the Media... but clearly you guys are not scared as you dare to publicly LIE!!!
How do you sleep at night????????
You guys are such *****!!!!!
I just spoke to frogfoot and they know nothing about your request to release the line. They have not received any communication from you. I think it is time to go to the Media... but clearly you guys are not scared as you dare to publicly LIE!!!
How do you sleep at night????????
AW
Adel W's update26 Jun 2020, 15:44
Reviewer Update
Hi Sandra,
You guys are such *****!!!!!
I just spoke to frogfoot and they know nothing about your request to release the line. They have not received any communication from you. I think it is time to go to the Media... but clearly you guys are not scared as you dare to publicly LIE!!!
How do you sleep at night????????
You guys are such *****!!!!!
I just spoke to frogfoot and they know nothing about your request to release the line. They have not received any communication from you. I think it is time to go to the Media... but clearly you guys are not scared as you dare to publicly LIE!!!
How do you sleep at night????????
Supersonic 's replyOfficial
26 Jun 2020, 16:12Hello Adel,
I was informed by my team that this had been done. My apologies. I will investigate further and ensure that your line is released
I was informed by my team that this had been done. My apologies. I will investigate further and ensure that your line is released
Supersonic 's reply26 Jun 2020, 16:12
Official
Hello Adel,
I was informed by my team that this had been done. My apologies. I will investigate further and ensure that your line is released
I was informed by my team that this had been done. My apologies. I will investigate further and ensure that your line is released
AW
Adel W's updateReviewer Update
26 Jun 2020, 16:50When???? I expect to hear from you today still. And please do not tell me that you are not working on the weekend... cause guess what... I want to and need to but can't. You need to give support 24 hours of the day, that is the business, you are there to give support.
AW
Adel W's update26 Jun 2020, 16:50
Reviewer Update
When???? I expect to hear from you today still. And please do not tell me that you are not working on the weekend... cause guess what... I want to and need to but can't. You need to give support 24 hours of the day, that is the business, you are there to give support.
Supersonic 's replyOfficial
26 Jun 2020, 18:00Hello Adel,
I will do my best to have resolution for you as soon as possible.
I will do my best to have resolution for you as soon as possible.
Supersonic 's reply26 Jun 2020, 18:00
Official
Hello Adel,
I will do my best to have resolution for you as soon as possible.
I will do my best to have resolution for you as soon as possible.
AW
Adel W's updateReviewer Update
27 Jun 2020, 12:57Your most urgent feedback will be appreciated.
AW
Adel W's update27 Jun 2020, 12:57
Reviewer Update
Your most urgent feedback will be appreciated.
Supersonic 's replyOfficial
29 Jun 2020, 16:02Hello Adel,
I have confirmed that your line has been released.
Regards,
Sandra
I have confirmed that your line has been released.
Regards,
Sandra
Supersonic 's reply29 Jun 2020, 16:02
Official
Hello Adel,
I have confirmed that your line has been released.
Regards,
Sandra
I have confirmed that your line has been released.
Regards,
Sandra
AW
Adel W's updateReviewer Update
29 Jun 2020, 16:20Thank you Sandra,
Really appreciate your assistance.
I will confirm with my new ISP and will let you know here.
Really appreciate your assistance.
I will confirm with my new ISP and will let you know here.
AW
Adel W's update29 Jun 2020, 16:20
Reviewer Update
Thank you Sandra,
Really appreciate your assistance.
I will confirm with my new ISP and will let you know here.
Really appreciate your assistance.
I will confirm with my new ISP and will let you know here.
Supersonic 's replyOfficial
29 Jun 2020, 16:23Perfect, thanks Adel.
Supersonic 's reply29 Jun 2020, 16:23
Official
Perfect, thanks Adel.
AW
Adel W's updateReviewer Update
01 Jul 2020, 13:33Hi Sandra,
My line was successfully released.
Thank you so much for your assistance.
You are the actually the only person that gave me feedback. And this is sad that people have to come here to get client service.... hoping you guys can up your game.
My line was successfully released.
Thank you so much for your assistance.
You are the actually the only person that gave me feedback. And this is sad that people have to come here to get client service.... hoping you guys can up your game.
AW
Adel W's update01 Jul 2020, 13:33
Reviewer Update
Hi Sandra,
My line was successfully released.
Thank you so much for your assistance.
You are the actually the only person that gave me feedback. And this is sad that people have to come here to get client service.... hoping you guys can up your game.
My line was successfully released.
Thank you so much for your assistance.
You are the actually the only person that gave me feedback. And this is sad that people have to come here to get client service.... hoping you guys can up your game.
Supersonic 's replyOfficial
01 Jul 2020, 18:08Hello Adel,
We are working around the clock to ensure that we improve the experience for our customers.
Keep well!
Sandra
We are working around the clock to ensure that we improve the experience for our customers.
Keep well!
Sandra
Supersonic 's reply01 Jul 2020, 18:08
Official
Hello Adel,
We are working around the clock to ensure that we improve the experience for our customers.
Keep well!
Sandra
We are working around the clock to ensure that we improve the experience for our customers.
Keep well!
Sandra