Whay do we do business with such pathetic providers

Supersonic has this "so called" whatsapp support which is absolutely pathetic. All you get IF THEY DECIDE TO REPLY is question after question and No support as such. It is such a faceless system and you are never able to speak to a Technical person who can be of assistance in minutes. All it is about is takeing your subscription money and getting an unacceptable level of support. I have been battling for over a week now and I am still hand in my hair with the bunch of useless people that I have to deal with. A technician goes to my house and works on my network. I was so desperate to get someone that I booked a technician on the day I had to write an exam. He changed some details (SSID and Password), rather than phone me as he must have seen the details from the router so everything else in my home was not working after that. I battle with whatsapp for days after that to get the same technician SJ back on site. Eventually that did happen and he changed the Zyxel router. From meeting this guy he was rude and defensive as to why the SSID and password was changed. He got the Internet working but was in such a rush to get away that all the other things *****ed up by the changes remained as such. I thus had to try on my own. I am absolutely disgusted in the lack of S****, Support, and a Rude Technician who could have been my son due to the age gap. As a retired person I would at least expect a well mannered person, who would be wanting to assist and help, but that not being the case. Mr Calvin Collet you have homework to do in this business. I am now looking at available options to take my business elsewhere. Regards Johan