AF
Alister F
1 reviews | Active since Mar 2019
27 Jul 2021, 06:10
What the hell supersonic
We are strugling for more than a week to cancel our lte service, after emails were sent and we have also called as no responce was received. We have ordered fiber installation from supersonic but now cannot seem to cancel the lte...... As per the call i was promised that I would receive correspondence on the cancelation of the lte via email but still norhing was received... If I am going to get a double debit for both lte and fiber I am am going to lose it. Ref
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Replies (2)
Supersonic 's replyOfficial
27 Jul 2021, 12:46Good day Alister.
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply27 Jul 2021, 12:46
Official
Good day Alister.
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's replyOfficial
27 Jul 2021, 14:06Hi Alister.
Thank you for your patience. I have taken a look at your account and I see that there is a cancelllation case in progress with our retentions department. I have submitted your request to be contacted.
Kind regards,
Nonhlanhla
Thank you for your patience. I have taken a look at your account and I see that there is a cancelllation case in progress with our retentions department. I have submitted your request to be contacted.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply27 Jul 2021, 14:06
Official
Hi Alister.
Thank you for your patience. I have taken a look at your account and I see that there is a cancelllation case in progress with our retentions department. I have submitted your request to be contacted.
Kind regards,
Nonhlanhla
Thank you for your patience. I have taken a look at your account and I see that there is a cancelllation case in progress with our retentions department. I have submitted your request to be contacted.
Kind regards,
Nonhlanhla
Best regards,