1 reviews | Active since Nov 2010
what is good to say about Supersonic....not much.
Their network is good, but that's the only good thing I can say about MTN Supersonic. You endlessly have to contact their support department. I contacted them 4 times in the past 30 days. They have endless problems: 1.) There customer portal is basic and from the stone ages. 2.) customer service is pathetic. The technical guy was rude and would not even try to assist met. when I phone their accounts department (and waited 38min on the phone) she says she cannot help me with cancellations I need to talk to customer support and cut me off. 3.) There is no way to get hold of them. they give you a whatsapp number to use, they never get back to you. They have email addresses in their "contact us" page which is a "unattented mailbox" so they reply to say use whatsapp. I phone the landline and was cut-off 4 times today. What is the point of putting the email address on your website ! If you not checking it, why publish it as a contact method. 4.) No used sms's or emails, and when on their "portal" it does not show you up to date usage. My best bet is STAY AWAY, I am going to battle to get hold of them to cancel the subscription.
I am sorry to see that you have had such a bad experience. An agent will be in touch ASAP to assist.
Regards,
Sandra
I am sorry to see that you have had such a bad experience. An agent will be in touch ASAP to assist.
Regards,
Sandra
I have submitted my cancellation today.It just shows that there is nothing good to say about Supersonic. Its time to move on, and I would recommend anyone else to STAY AWAY!
I have submitted my cancellation today.It just shows that there is nothing good to say about Supersonic. Its time to move on, and I would recommend anyone else to STAY AWAY!
