SM
Shane M

1 reviews | Active since Nov 2010

04 May 2020, 13:39

what is good to say about Supersonic....not much.

Their network is good, but that's the only good thing I can say about MTN Supersonic. You endlessly have to contact their support department. I contacted them 4 times in the past 30 days. They have endless problems: 1.) There customer portal is basic and from the stone ages. 2.) customer service is pathetic. The technical guy was rude and would not even try to assist met. when I phone their accounts department (and waited 38min on the phone) she says she cannot help me with cancellations I need to talk to customer support and cut me off. 3.) There is no way to get hold of them. they give you a whatsapp number to use, they never get back to you. They have email addresses in their "contact us" page which is a "unattented mailbox" so they reply to say use whatsapp. I phone the landline and was cut-off 4 times today. What is the point of putting the email address on your website ! If you not checking it, why publish it as a contact method. 4.) No used sms's or emails, and when on their "portal" it does not show you up to date usage. My best bet is STAY AWAY, I am going to battle to get hold of them to cancel the subscription.

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Replies (2)
Supersonic
Supersonic 's reply04 May 2020, 18:21
Official
Hello Shane, 

I am sorry to see that you have had such a bad experience. An agent will be in touch ASAP to assist. 

Regards, 
Sandra
SM
Shane M's update06 May 2020, 18:35
Reviewer Update
Its two days later and I still have not had any response or any feedback.
I have submitted my cancellation today.It just shows that there is nothing good to say about Supersonic. Its time to move on, and I would recommend anyone else to STAY AWAY!