What a WoW after all the recommendations

Im sooo disappointed i must've recommended 4 fam & friends to u guys... But this is how u treat me, So i Downgraded my account to 60 Gigs package in Feb and i was told it will be effective, in March i had about 76Gigs from the package i Downgraded from so when i forteit the 76G i thought it's because I'm now on a different package, however i was told the 1st debit order for R199 would go off in April which didn't happen i had to call you guys as it seems y'all don't want any business or my money, & was told that the downgrade is not complete it will be complete then my account will be debited today which did not happen & i called spoke to more than 2 people who had no idea & wasted my time kept transferring me from this to that... 15 min later after my time was wasted I spoke to Anele who could not confirm anything or transfer me to any manager as she could bot get hold of anyone how nice!!! So I've also forfeited my 22Gig from April she also could not pick it up & say she could see what I'm seeing on the portal... I told her i won't hang up and all of a sudden she could see the data that was supposed to be carried over but said it's expired... How the heck does data loaded in April expire in May? She couldn't answer & started talking in her language Zulu which i found very offensive what made her think i can hear her language???? I asked for a manager to call back that was around 13:00 bow it's 16:40 no call back i guess they on holiday.