What a waste of my hard earned money

I signed up for a router which you were very fast to deliver and ask me to pay for the activation, but 4 days later after i pay, your router still not activated ??i have been trying with your so called superstars and none of them managed to activate it, instead they give me different excuses on why it can't be activated which are very lame...i think you should come for your device and just refund me.