CB
Courtney B
1 reviews | Active since Jan 2019
30 Apr 2020, 16:19
What a nightmare trying to get hold of Supersonic!!
Our internet has been down for over 24 hours now. When phoning Nepic, they advised that Supersonic took over the fibre from Frogfoot but the line was not activated on Supersonic's side. I have tried calling Supersonic the whole day, sent e-mails and tried to contact on the Whatsapp line (no response received from 12pm today). I don't know what to do anymore - we are all working from home! And it's long weekend now with no internet!
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
30 Apr 2020, 18:17Hello Courtney,
Apologies for the inconvenience that you have suffered. I will have an agent get in touch with you ASAP to assist.
Regards,
Sandra
Apologies for the inconvenience that you have suffered. I will have an agent get in touch with you ASAP to assist.
Regards,
Sandra
Supersonic 's reply30 Apr 2020, 18:17
Official
Hello Courtney,
Apologies for the inconvenience that you have suffered. I will have an agent get in touch with you ASAP to assist.
Regards,
Sandra
Apologies for the inconvenience that you have suffered. I will have an agent get in touch with you ASAP to assist.
Regards,
Sandra
CB
Courtney B's updateReviewer Update
01 May 2020, 10:14Hi Sandra
Internet still down and not resolved. This is pathetic, honestly. No one responds to the WhatsApp line either!!
Internet still down and not resolved. This is pathetic, honestly. No one responds to the WhatsApp line either!!
CB
Courtney B's update01 May 2020, 10:14
Reviewer Update
Hi Sandra
Internet still down and not resolved. This is pathetic, honestly. No one responds to the WhatsApp line either!!
Internet still down and not resolved. This is pathetic, honestly. No one responds to the WhatsApp line either!!
CB
Courtney B's updateReviewer Update
02 May 2020, 10:34Sandra, when is someone going to help us get our Fibre back up and running? Your automated response that someone is going to contact us back was a lie. No one from Supersonic has tried to contact us!
CB
Courtney B's update02 May 2020, 10:34
Reviewer Update
Sandra, when is someone going to help us get our Fibre back up and running? Your automated response that someone is going to contact us back was a lie. No one from Supersonic has tried to contact us!
Supersonic 's replyOfficial
04 May 2020, 17:41Sorry Courtney, i will follow up for you.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply04 May 2020, 17:41
Official
Sorry Courtney, i will follow up for you.
Regards,
Sandra
Regards,
Sandra