영김
영광 김

1 reviews | Active since Nov 2020

14 Nov 2020, 11:15

What a horrible Supersonic!

Do not use Supersonic!

I app**** an installation of Fibre line and router via Supersonic a month ago. So a staff of Vumatel came and made a line on 16th of October and a technician of Supersonic installed 22th of October. Since then I have not been using Internet! Almost for three weeks I called lots of time and sent emails and text messages to both Vumatel and Supersonic. But nothing has been changed. The worse thing is that no one want to take a charge as to this situation. When I call to Supersonic this morning I wasted my time for 30 min, hearing my order is canceled. But when I call again they said my order is on process. What a horrible company! So I had no choice but cancel the service even I didn't use the Internet ever!

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Replies (1)
Supersonic
Supersonic 's reply14 Nov 2020, 11:19
Official
Good day, Young Kwang Kim

My sincere apology for the inconvenience. Please allow me a few moments so that I can follow up and get this resolved for you.

Kind Regards,
Sandra