What a horrible company, Supersonic!

I ordered the Fibre installation two months ago but I couldn't use the Internet so far. I have been calling Supersonic around 60 times, wasting hundreds of rand money(airtime) and my precious time. Am so exhausted by the awful system of this company because whenever I called to resolve the problem, I had to explain without any previous recording as to my situation, given different advice which is totally useless. I had to spend thousands of rand to use the Internet for only two months. How long should I wait to receive a proper answer? I think the problem is with the activation system but they just replaced the router three times. When I request a technician they said someone would be there, but no one has come. What a horrible company!