JB
Johan B

1 reviews | Active since Feb 2020

06 Sept 2023, 10:13

West African Cable System and South Atlantic 3 Cable

I've always spoken only good about Supersonic, and referred friends and family. But as off the last month, I have had huge packet loss, high ping, slow internet. All they can say is, the West African Cable System and South Atlantic 3 Cable is still damaged.

This is an utter disgrace. I lose income because of this, yet they demand full payment for 1/4 service ? This issue would have been sorted already, yet this is still the excuse.

Surely, somewhere, somehow they can come up with a solution ! That can accommodate us. These internet speeds, spikes, ping, packet loss is now costing me money for the last month !

0
Replies (2)
Supersonic
Supersonic 's reply06 Sept 2023, 10:31
Official
Good day, Johan,
Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Kindly be advised that the estimated time to repair the fault is Friday, 8 September, with the caution that poor weather conditions could delay this timeframe.
Kind regards,
AM
JB
Johan B's update06 Sept 2023, 11:37
Reviewer Update
A Bot reply from a BOT company !!!!!!!!!!!!!!!!!!!!!!