We will deactivate your account for you - although you did not ASK!!!!!!

Item: Supersonic
Rating: 1

Once again - and this is now the last straw!!!! Supersonic decided on OWN accord to deactivate both my lines, after I received confirmation for only the one line to be disconnected as per written communication. I have had enough after this morning and told them that I will take my business elsewhere - suddenly receiving notification that my line will be active within 3 hours. TOTAL disregard what I stated and I have lodged mediation with ISPA ... This is the WORST company when it comes to service to clients and communication. I am telling you - DO NOT EVEN THINK TO GET SUPERSONIC AS AN ISP! !!!! Absolutely the most inconsiderate company!!!

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

30 Nov 2020, 10:09

Hello Ronel,

Apologies for the frustration that you have suffered. Please note that I have escalated your complaint to the management team and we will be in touch as soon as possible to ensure that this is resolved to your satisfaction.

Regards,
Sandra

Supersonic 's reply30 Nov 2020, 10:09

Official

's updateReviewer Update

30 Nov 2020, 13:00

I have now spoken to Ryan Roets as well - I will NEVER use Supersonic again.
I do not want the line that Supersonic on their own accord decided to deactivate instead of upgrade - YOU LOST MY BUSINESS!!!
I have sent all communication and proof to ISPA.
They will now deal with this on my behalf.

's update30 Nov 2020, 13:00

Reviewer Update