We ready to move on

Good day.

It's been 12 days now and counting. We told you a month before we moved residence. We been sent from pillar to post as to when the installation will be done at the new house. The cancelation fee we will have to fight it coz we have been waiting, and calling every week but no one is helping. We will have to find another provider. It has been too long. We need the internet urgently.