Wasted time and resources on pathetic service!!

I have never had a worse experience with customer service and query resolution as experienced over the last month.

I have been calling Supersonic since the 17th June 2021 to have a matter resolved which was caused by their website. I spoke to a consultant Nomzamo Phoswa, who requested a proof of payment, which I sent. I than continued emailing her which she ignored and provided no feedback. End of June I was over charged. My line suspended too because supersonic cannot debit if the debit order date falls over a weekend.

Nevertheless, I was advised the line will be reactivated and the initial issue will be resolved.

I than spoke to Thandeka Dlamini who I requested to have the matter escalated, she advised that only Nomzamo could resolve the matter. I don't know how supersonic manages their issues when Nomzamo already proved that she is not competent for query resolution. Furthermore, after being on the line with Thandeka for over 30mins, the only notes left on tge system was that "the line cut".

I called again and spoke to Anele Dlamini, who requested the proof of payment to be sent AGAIN. After sending the document, I called again only to be advised by Trish Rasetlapa that Anele made notes about a debit order dispute. Which I will repeat is not the problem. Also Trish has advised that my problem first needs to be sent to a supervisor who needs to approve it and than to billing and I'm most likely only going to receive the credit with my next invoice/statement.

I have been calling supersonic since the 17th June to date and the customer service is pathetic. Nobody is resolve a simple query, there is no escalation process, there is no follow-ups done, no SLA/turn around times provided. Basically every one just does as they feel.

I have recommended supersonic to family members and it is by far my biggest regret.

Also I requested information on how this service can be cancelled, only to be advised that I will be liable to pay supersonic R250 for the router. How pathetic!!!