DB
Douglas B

1 reviews | Active since Oct 2011

19 Nov 2021, 19:53

Warning, think twice!

The price is reasonable and they are backed by a world class network but hell they are useless at customer service, they never get back to you and their support lines are reminiscent of Telkom waiting times before they got their act together. I sincerely hope that they improve because they have great products, just useless customer service.... I ordered Air Fiber, took 2 months to install, worked for a couple of days and then more than a month later I have called the customer service center numerous times and still no resolution.

0
Replies (1)
Supersonic
Supersonic 's reply19 Nov 2021, 22:28
Official
Good evening

Thank you for reaching out to Supersonic Fiber, apologies for the inconveniences and delays caused please be advised that one of our Superstars will be in contact with you tomorrow and assist you further. 

Warm regards 
WN