Want to cancel with immediate effect because your service is terrible

Item: Supersonic
Rating: 1
Author: retshidisitswe M

I WANT TO CANCEL IMMEDIATELY, I HAVE BEEN WITH SUPERSONIC SINCE MARCH AND I HAVE HAD ISSUES SINCE DAY ONE BUT THIS PAST WEEK HAS BEEN THE WORST, BEEN ON LOND FOR 2 HOURS AND NOT GETTING ASSISTANCE, WE KEEP TOPPING UP AND OUR DATA IS ALWAYS DEPLETED WITHOUT EXPLANATION.

I'M EXHAUSTED WITH THE HORRIBLE CUSTOMER SERVICE. I WANT TO CANCEL NOW, I HAVE SENT AN EMAIL AND STILL NO ONE HAS CALLED ME TO ASSIST WITH THE CANCELATION

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

22 Jun 2020, 15:24

Hello Retshidisitswe,

I am so sorry to see that you have had such a bad experience with us. We will be in touch ASAP to assist.

My sincere apologies.

Regards
Sandra

Supersonic 's reply22 Jun 2020, 15:24

Official

Hello Retshidisitswe,

I am so sorry to see that you have had such a bad experience with us. We will be in touch ASAP to assist.

My sincere apologies.

Regards
Sandra

retshidisitswe M's updateReviewer Update

26 Jun 2020, 06:36

Hello Sandra

It has been 4 days, and you said you will assist ASAP, IT'S BEEN 4 DAYS SANDRA

I WANT TO CANCEL,I NEED SOMEONE TO CALL ME TODAY,

I AM GOING TO POST A NEGATIVE REVIEW EVERY DAY UNTIL THIS MATTER IS RESOLVED,

I AM TIRED OF SUPERSONIC'S HORRIBLE SERVICE

retshidisitswe M's update26 Jun 2020, 06:36

Reviewer Update

Supersonic 's replyOfficial

26 Jun 2020, 16:13

The cancellations team will be in contact shortly.

Supersonic 's reply26 Jun 2020, 16:13

Official

The cancellations team will be in contact shortly.