1 reviews | Active since Feb 2020
Want Fibre? - PLACE A ORDER WITH FIBRE FLOP EXPERTS SUPERSONIC!!!
On 1st December 2020, I app**** for Fibre and despite the Supersonic promise “We make it possible for our customers to develop simple, flexible and scalable solutions while delivering the highest standard of customer support and service reliability in the industry” to my horror, I have experienced quite the opposite. What a terrible two months it has been with one failed promise followed by another. The WhatsApp line can testify for all my contact attempts to which I received either a stock standard reply or contradictory feedback wherein Vumatel is blamed, and when I get a follow up from Vumatel, they do exactly the same and blame Supersonic. If you told me from the start that it will take:
• +- 3 months to complete an order • Several calls and WhatsApp messages • Poor service delivery • Empty promises Then maybe I would not log a HELLOPETER as a last resort for query resolution.
Come on Supersonic; deliver the damn router as you have been making promises since 27th January 2020, saying that the unit is on its way. FROM WHERE I WONDER???? HELL MAYBE???
We apologise that you are not happy with the service you have received.
We do see there is an installation scheduled today at 7pm.
Thank you for your patience thus far.
Bright regards,
The Supersonic Team
We apologise that you are not happy with the service you have received.
We do see there is an installation scheduled today at 7pm.
Thank you for your patience thus far.
Bright regards,
The Supersonic Team
