GR
Gregory R
1 reviews | Active since Oct 2020
01 Oct 2020, 13:09
Waiting over a month for installation
I ordered my fibre over a month ago and they already missed 2 installation dates, Not a good starts to a client. Unless this Horrid service is fixed i am telling anyone that lends me an ear to stay away. i have spoken to at least 8 different consultants all promising to call me back or to transfer me to a manager but then they just hang up or never pass the message through to the manager. i am really sad to see such poor service after i was so excited to switch to supersonic fibre
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
01 Oct 2020, 14:15 Good Day Gregory R.
I apologies for the delays that you have experienced in the installation process. I'm following up on your case today and one of our agents will contact you.
Best regards
Sandra
I apologies for the delays that you have experienced in the installation process. I'm following up on your case today and one of our agents will contact you.
Best regards
Sandra
Supersonic 's reply01 Oct 2020, 14:15
Official
Good Day Gregory R.
I apologies for the delays that you have experienced in the installation process. I'm following up on your case today and one of our agents will contact you.
Best regards
Sandra
I apologies for the delays that you have experienced in the installation process. I'm following up on your case today and one of our agents will contact you.
Best regards
Sandra
GR
Gregory R's updateReviewer Update
02 Oct 2020, 13:33Look i know its not your fault that the overall service is really bad but not only did no one contact me yesterday and now that i want to cancel my emails are just being left and no one can help me they just put me on hold for who knows how long.
I have spent a total of R180 airtime just trying to get my internet sorted out that i ordered over a month ago already and then they don't even let me cancel when they don't help me.
I have spent a total of R180 airtime just trying to get my internet sorted out that i ordered over a month ago already and then they don't even let me cancel when they don't help me.
GR
Gregory R's update02 Oct 2020, 13:33
Reviewer Update
Look i know its not your fault that the overall service is really bad but not only did no one contact me yesterday and now that i want to cancel my emails are just being left and no one can help me they just put me on hold for who knows how long.
I have spent a total of R180 airtime just trying to get my internet sorted out that i ordered over a month ago already and then they don't even let me cancel when they don't help me.
I have spent a total of R180 airtime just trying to get my internet sorted out that i ordered over a month ago already and then they don't even let me cancel when they don't help me.
GR
Gregory R's updateReviewer Update
02 Oct 2020, 13:48Thanks Sandra but will this be sorted out this weekend? i already lost 2 days of work i have to catch up on from not getting my line activated, honestly i dont even need a new router i already have one and the fibre lines and everything is already installed i just need the details on how i can activate it.
I had fibre through vodacom before i tried switching to mtn so all the infrastructure has already been installed and works
I had fibre through vodacom before i tried switching to mtn so all the infrastructure has already been installed and works
GR
Gregory R's update02 Oct 2020, 13:48
Reviewer Update
Thanks Sandra but will this be sorted out this weekend? i already lost 2 days of work i have to catch up on from not getting my line activated, honestly i dont even need a new router i already have one and the fibre lines and everything is already installed i just need the details on how i can activate it.
I had fibre through vodacom before i tried switching to mtn so all the infrastructure has already been installed and works
I had fibre through vodacom before i tried switching to mtn so all the infrastructure has already been installed and works