Waiting on Fibre Installation for 8 months: WORST SERVICE PROVIDER: SUPERSONIC

I would like to share my experience with Supersonic, i app**** for Fibre online with a different service provider without me knowing was called by Supersonic claiming they will assist with installing Fibre interim provide me with a Router to be used while i wait.

Not knowing i am getting myself into a nightmare i accepted and the Router was delivered. a month went by and no Fibre installation or communication. Numerous calls later promise after promise and claims that my line shows as active when they never sent any installer boggles my mind. The nightmare went with more than 30 calls excuse after excuse until they suspended the Router claiming Fibre is active.

Since went back and forth and asked for my line to then be released and hey terminate as they cannot fulfill the Service as agreed that again another nightmare i am 8 months in and no end in sight. I will be escalating the matter to the Ombudsman, the lack of competency from the staff is even shocking, no one in the whole company can firstly tell you what the matter is not to mention resolving it. My telephone *** if any of them want to challenge my experience and i expect termination so i can move to a better service provider.