NC
Nhlamulo C

1 reviews | Active since Sept 2012

07 Jun 2021, 11:29

Waiting for a refund for more than 10 Days!!!

After letting me apply and pay the upfront fee they requested, I myself then realized my area doesn't have coverage this was after I confirmed my address with them more than two times. on the 26th May 2021, they advised that they would refund the amount and pay it back into my bank account, almost 14 days later, there's no refund. I have been told a thousand different stories and given different dates as to when I will receive my refund. Calling them is a complete nightmare as they seem to always inundated with calls and I don't remember holding on for less than 30 minutes. I can safely say I am so glad that I will not be using their services. I just wish they would pay my money back already and stop being so unprofessional, and dishonest and completely ***********. My advise - Find another service provider, Supersonic will give you sleepless nights.

0
Replies (3)
Supersonic
Supersonic 's reply07 Jun 2021, 11:35
Official
Good day Roxette, 

Apologies for the inconvenience caused. Kindly note that I have escalated this to our billing team so that we can get this sorted out for you as quickly as possible. 
 
Regards, 

Patience
NC
Nhlamulo C's update07 Jun 2021, 12:13
Reviewer Update
Well I have heard that before.
NC
Nhlamulo C's update07 Jun 2021, 13:28
Reviewer Update
I have just been on the phone with Supersonic and for 35 minutes, I didn't get help or a way forward, I was left on hold by a consultant names Zama. You are withholding funds that don't belong to you, it is becoming to feel like theft, and I will just approach Small Claims Court.