VUMATEL and SUPERSONIC- most useless ISP ever! Regret going into business with them.

On the morning of the 17th September 2024 my Wifi connection cut off due to non payment, my debit date is on the 16th of every month.

On that same day but in the afternoon I tried calling Supersonic call center to request a payment link to be created so that I can pay my wifi but it was a hassle to get through their call center. So I waited and decided to call the next day at 8, which i did and went through a lady agent that said they are trying to lodge it via Vumatel but their system or website does not allow them its giving her an error. She then proceeded to say she will get someone else to help her and call me back with an update. I waited for her the whole day and she never did come back with an update, She just went about her day. Its a pity that I can't recall her name but i would have named her because she does not deserve to be an agent with the lack of respect and urgency to customer grievances she has.

On the 19th 8am I called again and it went through a male agent that also told me the same error story and how he needs to send VUMATEL an email to ask them to clear whatever needed to cleared so the he can request for an activation. He also proceeded to say he will get back to me when VUMATEL responds. He did call back hours later to tell me the same story he told earlier on that he needs to an email to VUMATEL meaning he was lying earlier on when he said he sent the email.

I asked him how long does it take for VUMATEL to respond he said it doesnt take long so he'll be able to get back to me before the end of day. I waited for that call but it never came. Now I've been assigned to two useless call center agents who dont value their jobs and lack customer service. Bare in mind that this is my 3rd day without WIFI, and I'm also calling the call center from my mobile phone and its not cheap.

On the 20th at 8 again I called this guy and he tells me that he told me he escalated this to supervisor so he will definetly get back to me before that day ends, another lie that he told because im still without WIFI and he still has not called back.

The worst is that I work with this WIFI and my work is getting affected because of two *********** agents that decided to not give a dam. I'm still without WIFI and I dont have money to keep on buyinh airtime and calling a center that was opened for customers and their problems but none is met. Stay away from these two companies they dont care and they are a ****. Theres no way that I have to wait so long for a payment link? How long does it take to create one?

I went in contract with VUMATEL and SUPERSONIC is my ISP they are both useless becuase when you contact VUMATEL they'll tell you that they don't have your billing information rather than fixing the dam problem. I'm so frustrated and its clear i need to look for another ISP.

Useless contact center!! +*** number of the second agent. When i call it goes through him. I hope they get fired or get a warning.