1 reviews | Active since Mar 2014
Voucher number issues
I have been battling for the past few hours to get my voucher number from Supersonic. After R100 airtime later from calling, being transferred and waiting in a queue I still do not have any joy. Why is this process so difficult? I purchase a voucher on YOUR website and you debit my account with ease, why don't you automatically email or SMS my voucher number to me??? Every month I need to phone your call centre and ask them to give me the voucher number. Please provide me with my voucher number ASAP and feedback on why I need to call every month to ask for the voucher number? I am working from home during lockdown, so I am dependent on a stable internet connection. I will move my fibre to another ISP should this problem not be resolved. There are lots of competition in the market - please up your service if you want to retain clients.
I have escalated your issue to the correct department who will be in contact as soon as possible to have this sorted out.
Regards,
Sandra
Best regards,
I have escalated your issue to the correct department who will be in contact as soon as possible to have this sorted out.
Regards,
Sandra
Best regards,
I just want you to ensure that I do not go through this every month. If I purchase a voucher, I should receive an email / SMS automatically with the voucher number. Will this happen going forward? My details are all correct on my profile.
I just want you to ensure that I do not go through this every month. If I purchase a voucher, I should receive an email / SMS automatically with the voucher number. Will this happen going forward? My details are all correct on my profile.
Regards,
Sandra
Best regards,
Regards,
Sandra
Best regards,
A month later, and I am back to square 1 with the same problems as I suspected.
1. I am unable to buy a voucher from this link - https://supersonic.microsoftcrmportals.com/
2. I was informed to use the following link instead - https://portal.supersonic.co.za/
This link does not accept my mobile number - it says "mobile number does not exist"
I phoned your Service Centre thrice yesterday and still I have no resolution. They informed me I will receive a link which which I need to "activate" account. I am still waiting for this link.
The service I am receiving from you guys is really unacceptable.
Can you please urgently assist?
A month later, and I am back to square 1 with the same problems as I suspected.
1. I am unable to buy a voucher from this link - https://supersonic.microsoftcrmportals.com/
2. I was informed to use the following link instead - https://portal.supersonic.co.za/
This link does not accept my mobile number - it says "mobile number does not exist"
I phoned your Service Centre thrice yesterday and still I have no resolution. They informed me I will receive a link which which I need to "activate" account. I am still waiting for this link.
The service I am receiving from you guys is really unacceptable.
Can you please urgently assist?