Vey bad customer service experience in the world

Very awful experience with customer service. Last year, after my house was broken into, I contacted Supersonic to cancel my debit order. They re-activated the debit order without my consent after it was terminated seven months ago. They claim, BIG LIE, that I contacted and asked them to reactivate the debit order. In the event that I am without a router, smartphone, or computer, how can I initiate a debit order? Perhaps you forgot that they were taken during a break-in. I've called them multiple times and they always say they'll get back to me. I am the one following up since they promised to look into it and get back to me in 2023, but I haven't heard from them as of yet. Now, in 2024, they want to deduct my money without my authorisation. I would never recommend Supersonic even to my worst enemy. They are so unprofessional and their service is PATHETIC. Even when I try to contact them via WhatsApp, I am not getting any help. I don't know why they even have a WhatsApp number if they are not responding to clients.