AN
Ashley N
1 reviews | Active since Dec 2023
20 Dec 2023, 08:46
VERY VERY VERY BAD SERVICE FROM SUPERSONIC
I ordered FLTE with supersonic on 6/12/23 and paid the R499 fee. The very same day I decided that I do not wish to go with Supersonic and called to cancel. I was told someone will get in touch with me about my refund of R499. I phoned and phoned and messaged and created tickets unsuccessfully. It is now the 20th and STILL no reply as to when my money will be refunded. This is absolutely DISGUSTING. They are *****ing my money!!!!!!!!!!!!
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Replies (3)
Supersonic 's replyOfficial
20 Dec 2023, 08:50Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply20 Dec 2023, 08:50
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
AN
Ashley N's updateReviewer Update
22 Dec 2023, 10:14And yet, I AM STILL WAITING FOR MY REFUND. Ive been asked every time i phone to send proof of payment. I HAVE DONE IT SEVERAL TIMES. Via email, via ticket, via facebook messenger AND YET I STILL HAVE NOT RECEIVED MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have proof that i was promised 7 business days..... IT IS NOW 12 BUSINESS DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AN
Ashley N's update22 Dec 2023, 10:14
Reviewer Update
And yet, I AM STILL WAITING FOR MY REFUND. Ive been asked every time i phone to send proof of payment. I HAVE DONE IT SEVERAL TIMES. Via email, via ticket, via facebook messenger AND YET I STILL HAVE NOT RECEIVED MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have proof that i was promised 7 business days..... IT IS NOW 12 BUSINESS DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AN
Ashley N's updateReviewer Update
22 Dec 2023, 13:16MESSAGE AFTER MESSAGE, PHONE CALL AFTER PHONE CALL, AND YET NO ONE BOTHERS TO REPLY. I REALLY HOPE THAT PEOPLE DONT MAKE USE OF SUPERSONIC. I WILL BE COMMENTING ON EVERY SINGLE POST ON SOCIAL MEDIA TO ENSURE PEOPLE KNOW THAT YOU ARE PATHETIC
AN
Ashley N's update22 Dec 2023, 13:16
Reviewer Update
MESSAGE AFTER MESSAGE, PHONE CALL AFTER PHONE CALL, AND YET NO ONE BOTHERS TO REPLY. I REALLY HOPE THAT PEOPLE DONT MAKE USE OF SUPERSONIC. I WILL BE COMMENTING ON EVERY SINGLE POST ON SOCIAL MEDIA TO ENSURE PEOPLE KNOW THAT YOU ARE PATHETIC