Very very poor service.

I have never in my life experienced such bad and i mean bad service. Ohk ...so here it goes....... I app**** for Fibre on the 13th of December 2020 received a username and password. Waited for installation to take place between 7-14 business days. On the 26th of December an amount came of from my account i then called Supersonic the following week wanting to know what the debit was for. I was told to sent proof of the payment that went off like they want something in pdf which i couldn't sent at the time as i was waiting on my latest bank statement . I then manage to send it on the 4th of January through to the no reply message i was said to send it to. I was told it takes 5 days to process refund...I'm still waiting on MY refund. Ohk...i followed up on my fibre numerous times i called so many times explaining my situation that i actually gotten tired of talking . Every consultant i spoke to had a different thing to say and that is what made it worse because how on earth can so many people have different stories but yet they all work for the same company It shows the modem has been delivered so that is close It also shows we have internet access i am being billed for a service i haven't even received. However i never received a modem and the line hasn't been activated yet, no technician came to the premises Everyone i spoke too said they will escalate the matter and give me a call back but they end up not doing so. I spoke to Tyrese Tuesday and told him if no one gets back to me by the end of business Wednesday I'm canceling my service (not as if i ever gotten any service ). I then called in earlier wanting to cancel my service then this lady told me so will quickly escalate the matter to the Vuma reach guys then let me know . I received an email stating that installation was done on an address which was not evens mine ant the username and password that has been used was not evens mine. So quickly tell me what the heck is the employees doing over there . How can you constantly make these mistakes its really inconveniencing people. If you not going to up your services most of the people will go elsewhere. Oh my refund please...where should i send my details to?? there's two amounts i need refunds for , for service not received. By the way i'm not going to wait 30 days for the cancellation period as i never received a service to begin with.