Very Very Bad Service (This is really getting out of hand)

Hello Team,

I am writing again not being satisfied with the service again.

On September 23, 2020. I contacted your company requesting to upgrade my plan to the 200GB plan and I was told "it was escalated", because of someone incompetence I am still on my old plan.

I so see that getting hold of you guys via Whatsapp has changed (once again a nightmare).

I now need to top up and I would like to know who is going to take responsibility for all of this that has been on going for more than a month now.

I want a manager to call me and address my concerns over the phone before I start working at 11 am. There is no way I am going to pay for someone's mistake or error. I requested to upgrade to that plan because I know my usage has increased and thats I queried this last month to get sorted, however it did not happen.

You make it hard for me as your customer to trust you when you don't deliver on your promise.

I am really fed up and disgusted with your companies lack of customer service and attention to detail.

Furthermore, if I don,t get this expedited ASAP I will take it further (FYI: I worked for MWEB escalations dept for 3 years, so I know what I am doing and how to go about taking this further).

Please contact me on my wife's number:***