JB
Judith B
1 reviews | Active since Mar 2021
17 Mar 2021, 15:35
VERY VERY BAD SERVICE PROVIDER
This is absolutely the worst company I ever dealt with!! I had an account with Nepic and was then taken over by Supersonic - what a mess. Not a week without no internet connection. Now been without internet since Thursday, 11 March 2021. Been promised after numerous phone calls that a router and sim card will be delivered within 48 hours by RAM Couriers. Still waiting. After 34 phone calls I still have no idea on when I am going to get the router. I work from home and this is driving me up the wall. Promised that manager will phone me back - whatever as if that will happen! Anybody else with the same problem?
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
17 Mar 2021, 15:40Good day, Judith B.
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to resolve the matter.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to resolve the matter.
Kindest Regards,
Joshua
Supersonic 's reply17 Mar 2021, 15:40
Official
Good day, Judith B.
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to resolve the matter.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to resolve the matter.
Kindest Regards,
Joshua
JB
Judith B's updateReviewer Update
17 Mar 2021, 15:49When will RAM contact me? That is the million dollar question as they would have contacted me as from yesterday?
JB
Judith B's update17 Mar 2021, 15:49
Reviewer Update
When will RAM contact me? That is the million dollar question as they would have contacted me as from yesterday?
JB
Judith B's updateReviewer Update
18 Mar 2021, 09:30Good morning Joshua
I am at my wits end now and I am sure that by now you could have followed up and let me know the tracking number?? I am getting desperate as I really need my internet to work from home. I am sure you can understand that if one pays for a service one expect good service?
I am at my wits end now and I am sure that by now you could have followed up and let me know the tracking number?? I am getting desperate as I really need my internet to work from home. I am sure you can understand that if one pays for a service one expect good service?
JB
Judith B's update18 Mar 2021, 09:30
Reviewer Update
Good morning Joshua
I am at my wits end now and I am sure that by now you could have followed up and let me know the tracking number?? I am getting desperate as I really need my internet to work from home. I am sure you can understand that if one pays for a service one expect good service?
I am at my wits end now and I am sure that by now you could have followed up and let me know the tracking number?? I am getting desperate as I really need my internet to work from home. I am sure you can understand that if one pays for a service one expect good service?
JB
Judith B's updateReviewer Update
18 Mar 2021, 10:31Thank you very much !
JB
Judith B's update18 Mar 2021, 10:31
Reviewer Update
Thank you very much !