VERY UNSATISFIED CUSTOMER

VERY UNSATISFIED CUSTOMER - S***

My experience with Supersonic has never been good, but it has hit an all time low.

I ordered Fibre on the 6th of December 2020 and was told it would take 7-14 days for the installation to take place.

As part of the special, I was sent an “in the meantime” Uncapped LTE router while i waited for the installation. This router arrived within 2 days of the order, however was not connected until 8 days after I received it.

I was told there was a delay in fibre installations over the festive period and my installation would take longer than expected, which was fine as I had the LTE. However on Thursday I came home to find my connection had been switched off. When I phoned the call centre I was told I had been disconnected either because the fibre had been installed, or Supersonic had detected that I had another provider. NONE OF THESE WERE TRUE! I asked to be reconnected, and for my installation to be scheduled on Thursday. Friday, I called again, same story. It is now Monday, and I am still sitting with no internet connection, and no communication with regards to my fibre installation.

CAN SOMEONE PLEASE FIX THIS!!!