Very unhappy with Supersonic. I would not recommend their service based on this experience.

Absolutely Terrible Service from Supersonic

I recently moved to a new place and was advised by Supersonic that I needed to bring my old router. I did exactly that, yet I have now been without internet for 3 days.

What makes the situation even more frustrating is the lack of urgency and poor customer service. You receive a phone call from an agent who is completely clueless about the issue and unable to provide any meaningful assistance or solution. You end up explaining the problem repeatedly without getting anywhere.

Three days without internet in this day and age is unacceptable, especially when you have followed the instructions given to you by the company.

The service has been extremely disappointing, the communication is poor, and the overall customer experience has been absolutely terrible. Supersonic seriously needs to improve its technical support and customer service. Customers should not have to chase a service provider for days just to get the internet they are paying for.