Very Tramatic experience - Extremely bad service

On the 22nd of July 2021, i app**** for a month to month wifi contract with Supersonic . I waited for it to be activated but waited for the whole month then I cancelled the contract due to network/ location challenges. They debited for the month of September when I asked them why they did that because I dont owe them since the contract was canceled. They deducted again today, I need Supersonic to collect their router as they have promisses a couple of times, I have waited for 2 months for someone to collect the router, Supersonic must stop deducting from my bank account as I did not use their services neither did I authorized them to do so. With Supersonic you can hold on the line for hours and when its your turn to get assisted the call cut .