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MP
Mandy P

1 reviews | Active since May 2018

08 Oct 2020, 11:37

VERY SLOW WIFI SINCE MONDAY

There has been a problem since Monday that the Wifi is very slow I called them last night to find out what is going on all I get told is that they at working on the problem and they don't have a turn around time. I called this morning again no one can tell me how long it will be there is nothing worse then you watching Netflix and it hangs every 5 minutes we are paying a lot of money for Supersonic or used to be called Nepic then there was no problems and now a message comes through to say the technicians have been unsuccessful with fixing the lines . so can we find out how long this will take

0
Replies (7)
Supersonic
Supersonic 's reply08 Oct 2020, 11:59
Official
Good morning Mandy,

My sincere apology for any inconvenience caused. We will follow up and revert back to you shortly,

Regards,
Sandra
MP
Mandy P's update08 Oct 2020, 13:44
Reviewer Update
Thanks Joshua for the reply I am still not happy cause everything is slow and I am now paying over R1100.00 for something that is hanging its not nice at all my husband is also very upset he is ready to cancel our contract and go somewhere else we never had this problem with nepic and we always bragged about that a awesome network we had but it looks like its changed now and all you guys is the payment
MP
Mandy P's update08 Oct 2020, 14:57
Reviewer Update
hi Josia

thanks so much sorry its just very frustrating watching tv and it get stuck every 5 seconds its not nice at all please do we know how long this will take now cause we have no other way of watching tv we stream everything thanks mands
MP
Mandy P's update08 Oct 2020, 15:15
Reviewer Update
all good thanks so much thx mandy
MP
Mandy P's update09 Oct 2020, 11:30
Reviewer Update
ok so it looks like we are going to get help here with this wifi we are still down and we have had no confirmation from them I got told last night its only Nepic customer off and supersonic is on how does this work I need a answer very quickly no one has any news for me they just say its cable how does a cable effect the wifi please contact me urgently or I am going further than hello peter
MP
Mandy P's update09 Oct 2020, 13:41
Reviewer Update
So I would like to not pay for the days that we have been off line as its not fair
MP
Mandy P's update12 Oct 2020, 10:07
Reviewer Update
Looks like are on back on now thanks so much