Very poor service from MTN/Supersonic

I changed my fibre service provider to MTN/Supersonic as my previous service provider was giving poor service and I was informed that MTN/Super Sonic deliver good service. I am very disappointed with the service I have received from MTN/Super Sonic. I placed an order # SSL***4 on 22 August and on the same day I got confirmation of my order. I thereafter received a router but due to the fact that my previous fibre supplier only discontinued their service on Friday morning 5 August 2025 MTN/Super Sonic was not able to connect me. I have since then been trying no stop since then to get my fibre activated and every time there is a another excuse why it cannot be connected. The latest this morning is that I have to wait for their activations department to activate the line and feedback will only be provided between 24 to 72 working hours this despite the fact that I received an email on Monday 8 August 09:22 sent to orders under ticket number SST787332 asking them to activate my fibre. It appears that fibre service providers do not care about their customers and the poor service seems to be a norm in the industry.