GE
Glynn E
1 reviews | Active since Aug 2020
24 Jan 2024, 10:23
Very Poor Service
So, supersonic decided to change clients account numbers. When I asked them to ook at my previous account, I had no reply. This was asked in November 2023.
On my previous account SO111877 I was in credit because we paid R897. 00 and we paid again on 10/11/2023 an amount of R1600. 00,so we were in credit.
Todate, no one has bothered to get back to me to say that they owe me a credit, rather keep quiet and take my money because they have changed account numbers.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
24 Jan 2024, 10:30Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
Supersonic 's reply24 Jan 2024, 10:30
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
GE
Glynn E's updateReviewer Update
24 Jan 2024, 12:07So one of your consultants calls me and then all of a sudden she tells me she can't hear me and puts the phone down and doesn't call me back.
NOW THAT'S WHAT I CALL SERVICE??????
NOW THAT'S WHAT I CALL SERVICE??????
GE
Glynn E's update24 Jan 2024, 12:07
Reviewer Update
So one of your consultants calls me and then all of a sudden she tells me she can't hear me and puts the phone down and doesn't call me back.
NOW THAT'S WHAT I CALL SERVICE??????
NOW THAT'S WHAT I CALL SERVICE??????
Supersonic 's replyOfficial
24 Jan 2024, 12:15Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience this has been escalated and the agent will give you a call back shortly.
Supersonic 's reply24 Jan 2024, 12:15
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience this has been escalated and the agent will give you a call back shortly.
GE
Glynn E's updateReviewer Update
25 Jan 2024, 18:38So, yesterday I was advised that I would receive a statement from 01 September 2023 to today..... And guess what, NO STATEMENT RECEIVED FROM SUPERSONIC.
WHY promise a client something and YOU DON'T DELIVER. SUPERSONIC COULD NOT GIVE ME A STATEMENT YESTERDAY AS THE TEAM THAT DEALS WITH IT WAS IN A MEETING, EOW A MEETING THAT TAKES THE WHOLE DAY.
Again where is the service that I am paying for. But let the client not pay their account, then you get switched off.
OH, I forgot, there is NO Service................?????????
When you call in and query your old account, they tell you, sorry we don't have access to the old accounts, how is that supposed to help anyone.
Maybe one day, I will get my statement, who knows...
WHY promise a client something and YOU DON'T DELIVER. SUPERSONIC COULD NOT GIVE ME A STATEMENT YESTERDAY AS THE TEAM THAT DEALS WITH IT WAS IN A MEETING, EOW A MEETING THAT TAKES THE WHOLE DAY.
Again where is the service that I am paying for. But let the client not pay their account, then you get switched off.
OH, I forgot, there is NO Service................?????????
When you call in and query your old account, they tell you, sorry we don't have access to the old accounts, how is that supposed to help anyone.
Maybe one day, I will get my statement, who knows...
GE
Glynn E's update25 Jan 2024, 18:38
Reviewer Update
So, yesterday I was advised that I would receive a statement from 01 September 2023 to today..... And guess what, NO STATEMENT RECEIVED FROM SUPERSONIC.
WHY promise a client something and YOU DON'T DELIVER. SUPERSONIC COULD NOT GIVE ME A STATEMENT YESTERDAY AS THE TEAM THAT DEALS WITH IT WAS IN A MEETING, EOW A MEETING THAT TAKES THE WHOLE DAY.
Again where is the service that I am paying for. But let the client not pay their account, then you get switched off.
OH, I forgot, there is NO Service................?????????
When you call in and query your old account, they tell you, sorry we don't have access to the old accounts, how is that supposed to help anyone.
Maybe one day, I will get my statement, who knows...
WHY promise a client something and YOU DON'T DELIVER. SUPERSONIC COULD NOT GIVE ME A STATEMENT YESTERDAY AS THE TEAM THAT DEALS WITH IT WAS IN A MEETING, EOW A MEETING THAT TAKES THE WHOLE DAY.
Again where is the service that I am paying for. But let the client not pay their account, then you get switched off.
OH, I forgot, there is NO Service................?????????
When you call in and query your old account, they tell you, sorry we don't have access to the old accounts, how is that supposed to help anyone.
Maybe one day, I will get my statement, who knows...